Returns, Cancellations & Warranty Support

30-day returns, free cancellations before shipment, and direct BBS support.

Cancellations Before Shipment

You can cancel an order before it ships at no charge.

30-Day Returns

You have 30 days from delivery to request a return of correctly supplied, working equipment. There is no restocking fee.

BBS pays return shipping for returns weighing 70 lb or less. Above 70 lb, the customer pays return shipping and can arrange it directly or request a shipping quote from BBS so we can arrange it.

Contact nick@batterybackup.solutions or call (305) 330-2266 with your order number to arrange a cancellation or return.

Warranty Support

If there is an issue after delivery, the first step is troubleshooting with a BBS expert at a time that works for you. We do not push customers into a generic return queue when the faster path is diagnosis and resolution.

Expert Troubleshooting

We schedule live troubleshooting around your availability to isolate the problem quickly.

Free Round-Trip Shipping

If a replacement is needed under warranty, we cover shipping both ways.

How Warranty Support Works

  1. Contact BBS - Email nick@batterybackup.solutions or call (305) 330-2266
  2. Troubleshoot With An Expert - We work the issue live and confirm the next best step
  3. Resolve The Issue - This may be a replacement, a second troubleshooting session, or onsite service when included in an eligible service plan
  4. Close The Loop - We document the outcome and keep working until the issue is resolved
Damage Claims

If your shipment arrives damaged, report it immediately with photos so our team can handle the claim in house.

Open A Support Case

Use the support portal for damage claims, troubleshooting, or warranty help.

Get Support